A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 24,000 /month
Net Vision Consultancy
Kankaria, Ahmedabad
1 - 3 years Experience in Receptionist
Full Time
Company: Jeena Sikho Lifecare Ltd
Job Title: Office Coordinator
Department: Operations / Administration
Employment Type: Full-Time
Budget: ₹25,000 per month
Job Summary
The Office Coordinator will be responsible for handling day-to-day TPA and insurance-related activities along with supporting branch operations and administrative functions. The role includes coordination of TPA/insurance processes, NABH documentation, financial counselling, pharmacy coordination, and occasional reception support to ensure smooth hospital operations.
Key Responsibilities
TPA & Insurance Coordination
Handle insurance and panel patient documentation and coordination.
Maintain records related to cashless approvals and claim processing.
Coordinate with insurance companies and TPAs for patient cases.
Ensure timely submission and follow-up of required documents.
NABH Documentation
Maintain NABH-related files, records, and documentation.
Support implementation and compliance of NABH standards.
Coordinate with departments for required operational records.
Financial Counselling
Guide patients regarding treatment estimates and billing processes.
Explain insurance coverage and payment procedures to patients and attendants.
Support billing and payment coordination when required.
Pharmacy & Operational Support
Coordinate with the pharmacy team for operational support.
Assist in maintaining stock records and internal coordination.
Support overall branch administration activities.
Reception & Front Desk Support (Occasionally, as per operational requirement)
Attend patient queries and coordinate appointments.
Ensure smooth patient flow and proper communication at the reception.
Maintain patient records and basic administrative data.
Required Skills
Good communication and coordination skills.
Basic knowledge of hospital operations and patient handling.
Understanding of TPA/insurance processes preferred.
Knowledge of NABH standards will be an added advantage.
Basic computer knowledge (MS Office, Email, Excel).
Qualification
Graduate in any discipline.
Preference will be given to candidates with hospital/healthcare experience.
Experience
1–3 years of experience in hospital operations, administration, TPA handling, or front desk coordination preferred.
Key Attributes
Multitasking ability
Team coordination
Patient-centric approach
Good documentation skills
Ability to work in a fast-paced environment
Skillset Interview Questions – Office Coordinator
Can you explain the process of handling a cashless insurance claim for a patient in a hospital?
How would you coordinate with insurance companies or TPAs if there is a delay in approval or documentation?
What experience do you have with NABH documentation or hospital compliance processes?
How would you handle a situation where multiple departments (billing, reception, pharmacy, and doctor) require coordination at the same time?
If required, how would you manage front desk responsibilities such as patient queries, appointments, and maintaining patient records during peak hours?
