Office Coordinator

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to join our astrology company. The CRM will be responsible for building and maintaining strong relationships with clients, handling service inquiries, ensuring client satisfaction, and helping improve the overall customer experience. The ideal candidate will have a strong interest in astrology or wellness services, excellent communication skills, and a passion for helping people.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, WhatsApp, and chat.

• Understand customer needs and guide them to appropriate astrological services or experts (e.g., horoscope readings, Vastu consultations, birth chart analysis).

• Resolve customer complaints efficiently and empathetically.

• Maintain detailed client records, including preferences, consultation history, and follow-up schedules.

• Build long-term relationships with clients to encourage repeat business and referrals.

• Work closely with astrologers and technical teams to coordinate service delivery.

• Upsell or cross-sell relevant astrology packages and services.

• Manage appointment scheduling and reminders for consultations.

• Collect feedback and relay insights to marketing and product teams.

• Maintain a positive brand image and uphold client confidentiality at all times.

Requirements:

• Bachelor's degree in Business, Marketing, Psychology, or a related field.

• 2+ years of experience in customer service, relationship management, or sales (experience in astrology/wellness/spirituality domains preferred).

• Strong verbal and written communication skills in English (knowledge of regional languages is a plus).

• Basic understanding of astrology or willingness to learn.

• Empathy, patience, and a customer-first attitude.

• CRM software knowledge (Zoho, Salesforce, HubSpot, etc.) is an advantage.

• Ability to multitask and prioritize in a fast-paced environment.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.

More about this Office Coordinator job

1. What is the eligibility criteria to apply for this Office Coordinator job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Office Coordinator job?
   Ans: This Office Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Office Coordinator job?
   Ans: No, there is no fee applicable for applying this Office Coordinator job and during the employment with the company, i.e., ASTROKAPOOR.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Office Coordinator role?
   Ans: There is an immediate opening of 5 Office Coordinator at ASTROKAPOOR
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Office Coordinator job?
   Ans: This Office Coordinator job has 09:00 सुबह - 05:30 शाम timing.