Key Responsibilities:
1. Guest Reception & Seating
Welcome guests in a professional and engaging manner
Manage reservations and table allocations
Identify and prioritize VIP and repeat guests
2. Guest Relationship Management
Maintain friendly yet professional interaction with guests
Provide information about events, promotions, and bottle service
Address guest concerns promptly and escalate when required
3. Sales & Revenue Support
Promote table reservations and bottle packages
Support upselling initiatives alongside the service team
Assist in maximizing guest spend and overall revenue
4. Brand Representation
Maintain high grooming and presentation standards
Demonstrate confident body language and positive attitude
Contribute to maintaining an energetic and welcoming atmosphere