Hotel Receptionist

ob Title: Female Receptionist - Hotel
Location: Coimbatore
Position Overview
The Female Receptionist - Hotel is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. The executive will act as the first point of contact for guests, upholding PY OLLIV’s service standards and brand values at all times.

Key Responsibilities

Guest Interaction & Service

• Welcome guests upon arrival and bid them a warm farewell at departure.

• Manage check-in and check-out processes efficiently, ensuring minimal delays.

• Provide information on hotel facilities, local attractions, activities, and services.

• Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.

• Assist VIP guests with arrivals, departures, and pre-registration formalities.

Operations & Coordination

• Maintain updated information on daily room occupancy, rates, promotions, and special offers.

• Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.

• Oversee allocation of rooms and ensure special requests are fulfilled.

• Maintain accurate guest records, profiles, and preferences for personalized service.

• Collect guest feedback during departures and share insights with management.

Administrative & Financial Support

• Perform basic cashiering duties as required.

• Manage guest lockers and ensure secure custody of valuables.

• Maintain proper handovers between shifts for continuity of service.

Compliance & Professional Standards

• Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.

• Continuously enhance product knowledge, service techniques, and interpersonal skills.

• Demonstrate professionalism, integrity, and fairness in dealing with all guests.

Skills & Qualifications

• Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).

• 6 months –3 years of experience in guest relations/front office operations in hospitality.

• Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.

• Ability to multitask, prioritize, and work effectively in a fast-paced environment.

• Strong decision-making and problem-solving abilities.

• Guest service orientation with a positive attitude and outgoing personality.

• Professional presentation, grooming, and demeanor.

• Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Pre-Requisites

• Excellent guest interaction and listening skills.

• Strong organizational and time management skills.

• Sound decision-making and problem-solving abilities.

• Leadership and people management skills (advantageous).

• Ability to work independently as well as in a team environment.

Reporting To: Front Office Manager / Duty Manager

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.

More about this Hotel Receptionist job

1. What is the eligibility criteria to apply for this Hotel Receptionist job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹22000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Hotel Receptionist job?
   Ans: This Hotel Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Hotel Receptionist job?
   Ans: No, there is no fee applicable for applying this Hotel Receptionist job and during the employment with the company, i.e., Py Olliv Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Hotel Receptionist role?
   Ans: There is an immediate opening of 5 Hotel Receptionist at Py Olliv Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Hotel Receptionist job?
   Ans: This Hotel Receptionist job has 09:00 AM - 06:00 PM timing.