A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 18,000 /month
Maximum Hospitality
Bhawanipore, Kolkata
5 - 6+ years Experience in Receptionist
Full Time
Position Overview
We are seeking a welcoming, detail-oriented, and customer-focused Front Office Receptionist to be the face of our hotel. In this role, you will manage guest check-ins, oversee front desk operations, handle reservations, and serve as the primary point of contact for guest inquiries and concierge assistance.
Key Responsibilities
Guest Experience & Concierge: Warmly welcome arriving guests, manage smooth check-in/check-out processes, and provide personalized recommendations for local dining, attractions, and transport.
Front Desk Operations: Answer phone calls, manage emails, register guest details, process payments, and issue room keys while adhering to hotel security standards.
Reservations & PMS: Manage room bookings, modifications, and cancellations through our Property Management System (PMS) and online booking platforms.
Issue Resolution: Attentively address guest inquiries, requests, and concerns, ensuring immediate and satisfactory resolution.
Billing & Audit: Handle cash and credit card transactions, balance daily shift floats, and assist with basic daily audit reports.
Cross-Department Coordination: Communicate effectively with Housekeeping and Maintenance teams to ensure rooms are ready and guest requests are promptly fulfilled.
Key Competencies & Soft Skills
Personalized Service Mindset: Natural warmth, empathy, and passion for hospitality.
Problem-Solving: Strong ability to multi-task and stay calm under pressure.
Professional Appearance: Groomed, neat presentation representing boutique standards.
