Greet and welcome guests warmly and professionally.
Manage reservations via phone, online platforms, and walk-ins.
Maintain an organized guest waitlist and ensure timely seating.
Provide menu recommendations and basic information about the restaurant's concept.
Ensure guests have a seamless and memorable dining experience.
Handle guest complaints or concerns with empathy and poise, escalating when required.
Collect guest feedback and relay it to the relevant teams for continuous improvement.
Build relationships with regular guests and maintain a guest database for personalized service.
Coordinate with the service and kitchen teams to ensure smooth operations.
Maintain cleanliness and presentation of the reception area.