Greet guests warmly as they enter the restaurant and create a welcoming first impression.
Manage the reservation system, waitlist, and walk-ins efficiently to optimize table turnover.
Escort guests to their tables and provide menus while ensuring comfortable seating arrangements.
Coordinate closely with captains and service staff to maintain smooth guest flow.
Handle guest queries, special requests, and coordination for celebrations (birthdays/anniversaries).
Maintain a clean, tidy, and organized reception/podium area.
Communicate guest preferences, complaints, or feedback to the management team promptly.
Assist in customer service duties during peak times and support the overall FOH team.
0–2 years of experience as a Hostess or Guest Relations Associate in a hotel/restaurant.
Excellent communication and interpersonal skills.
Confident, presentable, and guest-centric with a warm, friendly attitude.
Ability to multitask, handle pressure, and manage guest expectations professionally.
Knowledge of reservation systems (preferred but not mandatory).
Professional grooming standards.