Hotel Receptionist

Guest Relation Executive / Hotel Receptionist

We are looking for a dedicated Guest Relation Executive / Hotel Receptionist to join our team at Hotel Kanchandeep. In this dual role, you will be the face of our hotel, ensuring every guest has a seamless and memorable experience from the moment they arrive. Beyond standard front-desk duties, you will proactively anticipate guest needs, resolve inquiries, and handle daily administrative tasks. The position offers an in-hand salary of ₹14,000 - ₹15,000 and excellent growth opportunities in the hospitality industry.

Key Responsibilities

• Guest Experience: Welcome guests warmly upon arrival, assist with the check-in/check-out process, and ensure they feel valued throughout their stay.

• Request Management: Act as the primary point of contact for guest inquiries, special requests, and feedback, resolving any issues promptly and professionally.

• Front Desk Operations: Answer, screen, and forward incoming phone calls, and manage daily mail, packages, and deliveries.

• Inter-departmental Coordination: Work closely with housekeeping, room service, and maintenance to ensure guest rooms and requests are handled efficiently.

• Administrative Support: Maintain accurate guest records, update booking calendars, and perform standard office tasks like filing and data entry.

• Reception Upkeep: Maintain a tidy, welcoming, and presentable front desk area stocked with necessary supplies.

Job Requirements

• Education & Experience: A minimum of a Diploma, accompanied by 1 to 6+ years of experience in hospitality, customer service, or a similar front-desk role.

• Communication: Expert-level verbal and written communication skills with a polite, professional, and empathetic tone.

• Technical Skills: Proficiency in Microsoft Office Suite (experience with Hotel Property Management Systems is a plus).

• Core Competencies: Strong problem-solving abilities, exceptional time-management, and the capacity to multitask smoothly in a busy hotel environment.

• Professionalism: A customer-first mindset with a highly presentable and professional demeanor.

• It is a Full Time Receptionist job for candidates with 1 - 6+ years Experience.