Key Responsibilities
Welcome and greet guests warmly as they arrive at the restaurant.
Manage guest seating arrangements while ensuring proper table allocation and rotation.
Handle reservations, walk-in guests, and waiting lists efficiently.
Escort guests to their tables and present menus.
Coordinate with the Restaurant Manager, Captain, and service team to ensure smooth operations.
Maintain an updated record of reservations, guest preferences, and special requests.
Handle guest queries, feedback, and basic complaints professionally.
Ensure the entrance, reception, and waiting areas remain clean, organised, and presentable.
Monitor guest flow during peak hours and manage waiting time effectively.
Assist in handling VIP guests, special occasions, and group bookings.
Maintain professional grooming standards and follow the brand's hospitality guidelines.
Ensure every guest receives a warm and memorable Malgudi hospitality experience