Customer interaction: Communicating with users via phone, email, chat, or in-person, providing clear instructions and updates.
Documentation and tracking: Logging all interactions, tracking issues, and documenting solutions.
Communication skills: Excellent verbal and written communication skills for interacting with users.
Customer service skills: Patience, empathy, and the ability to provide excellent customer service.
Documentation skills: The ability to document issues and solutions accurately and completely.
Organizational skills: The ability to manage a workload and prioritize tasks effectively.
Flexibility: The ability to work a variety of shifts and potentially overtime.