Helpdesk Executive (Office)

23,000 - 25,000 /month

Superseva Global Services Private Limited

Whitefield, Bangalore

1 - 3 years Experience in Receptionist

6 Openings

Full Time

Skills Required

Computer Knowledge

Customer Handling

Handling Calls

Organizing & Scheduling

Job Highlights

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

Company Name - Capitaland India services Pvt ltd

Role - Help desk Executive

Education - any Graduation

experience - 1 Year

Salary - 25k CTC 20k in hand

Working - 6 days (rotational shift)

location - https://maps.app.goo.gl/4wJFFw19U67v5T1S9

Role and Responsbility

Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:

• Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

• Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.

• Escalation Handling – Identify issues that require escalation and route them to the appropriate department.

• Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.

• Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.

• Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.

• Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

• Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.

• Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.

• Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions.

Other Details

It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.

More about this Helpdesk Executive (Office) job

What skills and experience do you need for this Helpdesk Executive (Office) job?
Ans : To apply for this Helpdesk Executive (Office) job, candidates should have skills like Computer Knowledge, Customer Handling, Handling Calls, Organizing & Scheduling along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹23,000-₹25,000 per month in this Helpdesk Executive (Office) position.
What are the working days and timings for this job?
Ans : This Helpdesk Executive (Office) job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many openings are available for this position?
Ans : There are 6 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Helpdesk Executive (Office) job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Helpdesk Executive (Office), you will work on skills like Computer Knowledge, Customer Handling, Handling Calls, Organizing & Scheduling.
Where is this job located?
Ans : This Helpdesk Executive (Office) job is located in Whitefield, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Customer Handling, Handling Calls, Organizing & Scheduling along with 1-3 years of experience is ideal for this Helpdesk Executive (Office) job.
Why should you apply for this Helpdesk Executive (Office) job?
Ans : This Helpdesk Executive (Office) job offers a salary between ₹23,000-₹25,000 per month. This is a Full Time opportunity and has 6 openings available.