Helpdesk Executive (Office)

Company Name - Capitaland India services Pvt ltd

Role - Help desk Executive

Education - any Graduation

experience - 1 Year

Salary - 25k CTC 20k in hand

Working - 6 days (rotational shift)

location - https://maps.app.goo.gl/4wJFFw19U67v5T1S9

Role and Responsbility

Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:

• Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

• Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.

• Escalation Handling – Identify issues that require escalation and route them to the appropriate department.

• Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.

• Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.

• Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.

• Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

• Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.

• Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.

• Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.