Helpdesk Executive (Office)

Role and Responsbility

Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:

Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.

Escalation Handling – Identify issues that require escalation and route them to the appropriate department.

Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.

Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.

Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.

Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.

Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.

Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions

• It is a Full Time Receptionist job for candidates with 6 months - 6+ years Experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹26000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., Superseva Global Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 10 Helpdesk Executive (Office) at Superseva Global Services Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:00 AM - 06:00 PM timing.