Helpdesk Executive (Office)

• Attending calls regarding park operations and assigning to park operations team as per

contact matrix to address .

• Responding to mail requests or complaints with system update, track and closing each

one of call or compliant loop.

• To take message accurately and convey the same to the concerned person promptly.

• Working on digital platform as available and ensure all calls are updated in the system

• Educating end user for using digital application for call or complaint register

• Making daily report in a presentable format with the data of no of calls/complaints

registered, assigned, status , completion,

• Downloading report on daily basis from the digital helpdesk platform as available and

formatting in a presentable format . Sharing report to Technical head of the property

• Data analysis and compiling data to submit the report on month on month

• Coordination with IT department for any system related complaints resolution

• Time to time reporting to Technical head of the property

• Receive Customer feedback and and report on daily basis. Discuss with technical head

on t ways to improve services.

• To attend calls from clients/visitors/guests/residents and forward to concerned

person/departments.

• To maintain and update contact details including emergency/ important stakeholders for

quick response.

• To extend support for admin related activities.

• To ensure adherence to company and client policies and SOPs.

• To co-ordinate with the other departments which would lead to service of the highest

quality.

• It is a Full Time Receptionist job for candidates with 1 - 2 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Diploma and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹21000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., QUEST BUSINESS SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 1 Helpdesk Executive (Office) at QUEST BUSINESS SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:00 AM - 06:00 PM timing.