
Attend internal & external calls / e-mails of the clients. i.e. (Requests/Complaints/Queries) and collaborate with the relevant stakeholders for providing them with timely resolution.
Understanding of facility management operations, general administration and housekeeping related queries and complaints.
Prepare daily call log summary to analyze data.
Prepare monthly MIS report & daily report i.e. a record of daily call logs, pending complaints, technical issues with the status and closure details, or any other report as required.
Work on the helpdesk software to keep acknowledging the tickets raised and ensuring timely closure of those tickets.
Maintain & file all the necessary required documents and records.
Taking minutes of weekly and monthly meetings.
Interested candidates can whatsapp the resume at •8928584331 or mail at pravin.batulkar@psipl.co.in