Helpdesk Executive (Office)

Job Title: Helpdesk Executive

Location: Thane
Company: NetTech India
Experience: 6 months–1years
Job Type: Full-time
Salary: Upto17k
📌 Job Summary:

We are looking for a proactive and customer-focused Helpdesk Executive to provide first-level technical and non-technical support to users. The ideal candidate should have strong communication skills and basic IT knowledge to resolve queries efficiently.
🛠️ Key Responsibilities:

• Respond to incoming queries via phone, email, or chat in a timely and professional manner.

• Log, track, and manage support tickets in the system.

• Troubleshoot and resolve basic IT issues related to hardware, software, email, and networks.

• Escalate complex issues to relevant departments when necessary.

• Follow up with users to ensure complete issue resolution.

• Maintain accurate documentation of issues and resolutions.

• Assist with user onboarding and system access setup.

• Provide excellent customer service and ensure high levels of satisfaction.
  Required Skills:

  • Excellent verbal and written communication.

  • Basic knowledge of MS Office, operating systems, and computer hardware.

  • Familiarity with helpdesk/ticketing tools (e.g., Zendesk, Freshdesk, etc.).

  • Good problem-solving and multitasking skills.

  • Customer-oriented mindset and patience.

  • Ability to work in shifts (if required).

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., NETTECH INDIA (PROP.MR.SARFARAZ AHMED).
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 1 Helpdesk Executive (Office) at NETTECH INDIA (PROP.MR.SARFARAZ AHMED)
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 10:00 AM - 07:00 PM timing.