A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 26,000 /month
Intense Integrated Solutions Private Limited
Malad (West), Mumbai
1 - 3 years Experience in Receptionist
Full Time
Position: Help Desk Executive
Report to: Property Manager/ Facility Manager
Objective: To serve as the first point of contact for residents, visitors, and vendors by handling
queries, complaints, service requests, and coordinating with the facility management team to ensure
prompt resolution and high resident satisfaction.
Key Responsibilities:
1. Attend to residents' complaints, requests, and inquiries in a courteous and professional
manner.
2. Log all complaints and service requests in the help desk register/software.
3. Coordinate with housekeeping, security, technical, and maintenance teams for timely
resolution.
4. Follow up on pending complaints and keep residents updated on the status.
5. Receive and manage visitor, vendor, and courier-related inquiries.
6. Maintain records of complaints, work orders, and daily reports.
7. Answer telephone calls, emails, and messages related to society services.
8. Assist residents with society facilities, amenities, and community information.
9. Escalate unresolved or critical issues to the Facility Manager or Society Management.
10. Coordinate with emergency response teams during incidents such as fire, lift breakdown,
water leakage, or power failure.
11. Maintain confidentiality of resident information.
12. Ensure the help desk area remains organized and presentable.
High Demand
