Helpdesk Executive (Office)

Core responsibilities

• Technical support:

  Diagnose and resolve technical issues in the site coordinating with FM.

• User assistance:

  Guide users through troubleshooting processes, either remotely or in person. 

• Issue management:

  Log, track, and manage help desk tickets from initial request through resolution. 

• Communication:

  Answer and respond to support requests from customers and end-users. 

• Escalation:

  Escalate complex or unresolved issues to higher-level support when necessary. 

• Documentation:

  Create and maintain documentation, such as training manuals and knowledge bases. 

• Follow-up:

  Follow up with users to ensure their technical problems have been resolved to their satisfaction. 

Required skills and qualifications

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills, including active listening.

• Customer service orientation and patience.

• Proficiency with diagnostic tools and a good understanding of systems.

• Ability to stay up-to-date with changing technology. 

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹19000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., 4s Integrated Facility Management Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 1 Helpdesk Executive (Office) at 4s Integrated Facility Management Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:00 AM - 06:00 PM timing.