Helpdesk Executive (Office)

Key Responsibilities:

• Respond promptly to incoming queries via phone, email, or chat.

• Log, prioritize, and track service requests or complaints in the helpdesk system.

• Assign issues to relevant departments (IT, Housekeeping, Maintenance, etc.).

• Monitor open tickets and ensure timely follow-up and closure.

• Provide basic troubleshooting guidance or updates to users.

• Maintain daily reports and escalate unresolved issues.

• Coordinate with field teams or vendors for onsite support when required.

• Ensure user satisfaction and maintain good client relations.

• Maintain accurate records of conversations and actions taken.

Key Skills:

• Good communication skills in English and regional language.

• Basic computer knowledge (MS Office, Email handling).

• Strong problem-solving skills.

• Ability to multitask and stay organized.

• Customer-service-oriented attitude.

• Prior experience in a helpdesk or call center (preferred but not mandatory).

• It is a Full Time Receptionist job for candidates with 1 - 2 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be All Education levels and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., 4S INTEGRATED FACILITY MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 4 Helpdesk Executive (Office) at 4S INTEGRATED FACILITY MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:00 सुबह - 06:00 शाम timing.