Helpdesk Executive (Office)

Core responsibilities

• Provide technical support: Act as the first point of contact for users with technical problems, resolving issues.

• Troubleshoot: Identify the root cause of problems and provide step-by-step guidance to help users solve them.

• Document and track issues: Log all customer interactions, issues, and solutions in a ticketing system for tracking and future reference.

• Escalate problems: Escalate unresolved or complex issues to the appropriate higher-level support teams or specialists.

• Follow up: Ensure user satisfaction by following up with customers to confirm their issues have been fully resolved. 

Essential skills and qualifications

• Technical knowledge: Proficiency with computer hardware, software, operating systems, and common technical procedures.

• Communication skills: Excellent verbal and written communication to clearly explain technical concepts to non-technical users.

• Problem-solving skills: Ability to analyze problems, think critically, and find efficient solutions.

• Customer service: Strong interpersonal skills to provide patient, professional, and empathetic support to all users.

• Organizational skills: Ability to manage time effectively and multitask, often handling multiple support tickets simultaneously. 

Additional duties

• Create documentation: Develop and maintain documentation, knowledge bases, and training materials.

• Provide training: Assist in training users and new staff on the use of systems and help desk procedures.

• Report on trends: Identify and report recurring issues to management to suggest improvements. 

• It is a Full Time Receptionist job for candidates with 0 - 1 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., 4s Integrated Facility Management Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 2 Helpdesk Executive (Office) at 4s Integrated Facility Management Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:00 AM - 06:00 PM timing.