Helpdesk Executive

Helpdesk Executive-For Residential Segment

Role overview
We are looking for a Helpdesk Executive to support residents, coordinate with vendors, and manage service requests for our residential properties. The role requires strong customer-handling and communication skills, along with the ability to manage calls and update requests in a property management app such as NoBrokerHood or a similar platform.

Key responsibilities

• Handle calls and enquiries from residents, visitors, vendors, and site teams.

• Respond to residents’ questions and service requests professionally and promptly.

• Log, assign, track, and follow up on complaints and requests until they are resolved.

• Manage incoming and outgoing calls and maintain accurate call records.

• Coordinate with vendors and service teams for repairs, maintenance, and other requirements.

• Follow up with vendors on attendance, work progress, and completion of service requests.

• Use property management or helpdesk apps, such as NoBrokerHood or similar platforms, to record and update requests.

• Maintain daily logs, reports, vendor details, and service records.

• Escalate urgent or unresolved issues to the appropriate team.

• Provide residents with updates on the status of their requests.

• Support day-to-day helpdesk operations at the residential site.

Requirements

• Experience in customer service, helpdesk, front office, or a similar role is preferred.

• Good verbal and written communication skills.

• Strong customer-handling and coordination skills.

• Comfortable using mobile apps, email, and basic computer applications.

• Experience with NoBrokerHood or a similar property management app is an advantage.

• Well organised, patient, and able to manage multiple calls and requests.

• Willingness to work at a residential site and follow the assigned shift schedule.

• It is a Full Time Receptionist job for candidates with 0 - 2 years of experience.