Helpdesk Executive

13,000 - 20,000 /month

4s Integrated Facility Management Services

Velachery, Chennai

0 - 6 months Experience in Receptionist

2 Openings

Full Time

Skills Required

Computer Knowledge

Customer Handling

Organizing & Scheduling

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF

Job Description

Key Responsibilities

Service Request Logging: Answering phones, emails, and chat messages to record facility issues (e.g., lighting, heating, cleaning).
Work Order Dispatch: Assigning maintenance tasks to appropriate internal technicians or external contractors.
Ticket Management: Tracking tickets to ensure timely resolution within specified SLAs (e.g., Code 1-3 urgency levels).
Customer Communication: Providing updates on service requests and closing out completed work orders with clients.
Vendor/Supplier Coordination: Contacting external contractors for specialized repairs.
Report Generation: Producing daily/monthly reports on ticket volume, resolution times, and team performance.
Building Access & Safety: Assisting with visitor management, security alerts, and facility security protocols.
Paradigm Integrated Facility Management Services +6

Required Skills and Qualifications

Communication Skills: Strong verbal and written communication for communicating with technicians and building tenants.
Technical Proficiency: Experience with Facilities Management (FM) software, CMMS systems, or Microsoft Office.
Customer Service: Ability to handle difficult customers calmly and professionally.
Problem-Solving: Fast, efficient troubleshooting to minimize facility downtime.
Prioritization: Ability to multitask and handle emergencies efficiently.
Experience: Previous experience in facility management, call centers, or customer support is usually preferred

Other Details

It is a Full Time Receptionist job for candidates with 0 - 6 months of experience.

More about this Helpdesk Executive job

What skills and experience do you need for this Helpdesk Executive job?
Ans : To apply for this Helpdesk Executive job, candidates should have skills like Computer Knowledge, Customer Handling, Organizing & Scheduling along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Helpdesk Executive job ranges between ₹13,000-₹20,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Helpdesk Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Velachery, Chennai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Helpdesk Executive job is open for both male and female candidates.
What are the key responsibilities of this Helpdesk Executive job?
Ans : As a Helpdesk Executive, key responsibilities include skills like Computer Knowledge, Customer Handling, Organizing & Scheduling. This role is part of Receptionist category.
Where is this job located?
Ans : This Helpdesk Executive job is located in Velachery, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Customer Handling, Organizing & Scheduling along with 0-1 years of experience is ideal for this Helpdesk Executive job.
Why should you apply for this Helpdesk Executive job?
Ans : This Helpdesk Executive job offers a salary between ₹13,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.