Guest Relations Executive

Job Title : Guest Relations Executive (GRE) - Female

We are hiring for a GRE who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.

Job Location : Orivva by Lotus Raj Nagar Extension, Ghaziabad.

Job Timings: 11 a.m to 9 p.m.

Age Limit: 21 Years to 30 Years

We Offer:

• Competitive Salary ranging from 15000 INR to 25000 INR, as per knowledge and Experience.\

• Opportunity to be part of growing hospitality brand .

• Professional and Safe Work Environment.

• Growth and Training Support.

Key duties include:

• Welcoming guests,

• Handling VIPs

• Resolving issues

• Providing information about the hotel and managing feedback to improve services.

Core Responsibilities:

• Guest Welcoming & Assistance: Greeting guests upon arrival and providing information about Hotel/Banquet services and facilities.

• VIP & Special Guest Management: Identifying and providing special services to VIPs, corporate guests, and those celebrating special occasions.

• Complaint & Issue Resolution: Addressing and resolving guest complaints and concerns promptly and professionally to ensure a positive experience.

• Information & Concierge Services: Providing detailed information about the hotel, local attractions, dining, and activities, and arranging bookings or transportation.

• Service Coordination: Coordinating with other hotel departments (like housekeeping) to fulfill guest requests and ensure a smooth experience .

• Property Publicizing: Must show the Property to all Guests in a Professional Way

• Guest Feedback: Actively seeking and managing guest feedback, including encouraging positive reviews and using feedback to improve services.

Key Skills and Qualities:

• Excellent customer service and good communication skills.

• Professional grooming and presentation.

• Ability to multitask and work effectively in a busy environment.

• Detailed knowledge of the hotel and the surrounding area.

• Personalized and proactive approach to anticipating guest needs.

• Must be having an experience of 1 to 3 years as a GRE or Front Desk Officer in Hotel / Banquet or Hospitality Industry.

• Should be a Graduate or 10+2 (From a reputed School).

• Must be having Pleasing Personality with Guest First Attitude.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.

More about this Guest Relations Executive job

1. What is the eligibility criteria to apply for this Guest Relations Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Guest Relations Executive job?
   Ans: This Guest Relations Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Guest Relations Executive job?
   Ans: No, there is no fee applicable for applying this Guest Relations Executive job and during the employment with the company, i.e., Transjet Cargo Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Guest Relations Executive role?
   Ans: There is an immediate opening of 2 Guest Relations Executive at Transjet Cargo Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Guest Relations Executive job?
   Ans: This Guest Relations Executive job has 11:00 AM - 09:00 PM timing.