Guest Relations Executive

A. Guest Greeting & First Impression

· Welcome guests with a warm and professional attitude.

· Provide menu information or waiting time details politely.

· Ensure guests feel comfortable and acknowledged immediately.

B. Table Allocation & Reservation Handling

· Manage seating according to reservation priority and table availability.

· Maintain guest flow to avoid crowding or service delays.

· Update reservation logs and waiting lists accurately.

C. Coordination with FOH Team

· Inform captains and stewards when guests are seated.

· Communicate special requests such as birthdays, dietary needs, or seating preferences.

· Coordinate table turnover with stewards to prepare tables for the next guest.

D. Guest Communication & Service Support

· Answer guest queries related to waiting time, menu, or restaurant facilities.

· Assist with takeaway guest coordination when required.

· Support service team during peak hours with water service or basic tasks.

E. Hygiene & Ambience Monitoring

· Ensure entrance area, waiting space, and podium are clean and presentable.

· Check lighting, music volume, and ambience elements and report issues to Floor Manager.

F. Reporting & Shift Support

· Participate in pre-shift briefings for daily specials, promotions, or seat planning.

· Share relevant guest feedback or complaints with management.

· Support receptionist or billing counter in emergencies when directed.

E. Required Skills & Competencies

· Excellent communication and guest-handling skills.

· Pleasant personality with warm, welcoming behavior.

· Ability to manage peak-hour pressure and waiting queues.

· Good coordination with service teams.

· Professional grooming and etiquette.

• It is a Full Time Receptionist job for candidates with 0 - 3 years of experience.