Front Office/Sales Executive

Job Summary:

We are seeking a dynamic and customer-focused Front Office Executive to join our team at Svenska Design Hotel. The ideal candidate will have 1–2 years of experience in hotel front office operations and hands-on experience or working knowledge of IDS (Hotel Management Software). The role involves managing guest relations, ensuring smooth check-in/check-out processes, and delivering exceptional hospitality services.

Key Responsibilities:

• Welcome guests warmly and ensure a seamless check-in and check-out experience

• Handle reservations, cancellations, and room allocations efficiently

• Operate IDS software for booking management, billing, and guest records

• Address guest queries, requests, and complaints promptly and professionally

• Coordinate with housekeeping and other departments to ensure room readiness

• Maintain accurate records of guest information and transactions

• Handle cash, billing, and payment processing as per hotel policies

• Upsell hotel services and promote in-house facilities

• Ensure adherence to hotel standards, policies, and procedures

Required Skills & Qualifications:

• Bachelor’s degree in Hospitality Management or related field (preferred)

• 1–2 years of experience in front office operations in a hotel

• Working knowledge or hands-on experience with IDS software

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Ability to multitask and work in a fast-paced environment

• Basic computer proficiency (MS Office, email, etc.)

• Presentable, professional, and well-groomed personality

Key Competencies:

• Guest handling and problem-solving skills

• Attention to detail

• Team collaboration

• Time management

• Positive attitude and adaptability

Working Conditions:

• Rotational shifts, including weekends and holidays

• Standing for extended periods

What We Offer:

• Competitive salary and benefits

• Growth and career development opportunities

• Dynamic and professional work environment

• Meals & Accommodation

• It is a Full Time Receptionist job for candidates with 1 - 2 years of experience.