Receptionist Front Office/Sales Executive

Job Summary

PRASAN TECHNO PRIVATE LIMITED is looking for an energetic, professional, and customer-focused Front Office cum Sales Executive to manage front office activities, handle customer enquiries, coordinate sales activities, and support business development.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to manage customer relationships and sales follow-ups effectively.

Key Responsibilities

1. Front Office & Administration

Welcome visitors and customers professionally.

Attend incoming calls, emails, and WhatsApp enquiries.

Maintain visitor records, appointments, and office documentation.

Coordinate daily office activities and administrative requirements.

Maintain a professional and organized reception area.

2. Sales Enquiry Management

Handle incoming enquiries for rooftop solar systems, electrical services, and other company products.

Collect customer requirements, contact details, electricity bills, and project information.

Maintain an updated customer enquiry database.

Qualify sales leads and coordinate with the sales and technical teams.

Schedule customer meetings and site visits.

3. Sales Coordination & Follow-Up

Prepare and share quotations and proposals with support from the technical team.

Follow up with customers through telephone, email, and WhatsApp.

Track quotation status, customer feedback, and order confirmations.

Coordinate with customers to obtain purchase orders and required documentation.

Maintain daily and weekly sales follow-up reports.

Support the sales team in achieving monthly enquiry and conversion targets.

4. Customer Relationship Management

Build and maintain positive relationships with existing and potential customers.

Respond professionally to customer queries and complaints.

Coordinate customer requests with engineering, installation, and management teams.

Ensure timely communication and customer satisfaction.

5. Documentation & Reporting

Maintain enquiry registers, quotation trackers, customer databases, and sales reports.

Prepare basic business correspondence, emails, and sales documents.

Update CRM or Excel-based sales tracking systems.

Submit daily activity reports and weekly sales status summaries.

Required Skills

Good verbal and written communication in Tamil and English.

Professional telephone etiquette and customer-handling skills.

Working knowledge of MS Excel, Word, email, and WhatsApp Business.

Strong coordination, multitasking, and time-management skills.

Ability to conduct professional customer follow-ups.

Basic sales and negotiation skills.

Self-motivated, organized, and target-oriented.

Preferred Experience

Previous experience in front office, telecalling, sales coordination, or customer service.

Experience in solar, electrical, engineering, construction, or related industries is an advantage.

Knowledge of quotation preparation, CRM software, and lead management is preferred.

Key Performance Indicators (KPIs)

Timely response to incoming customer enquiries.

Accurate maintenance of customer and sales records.

Completion of scheduled quotation follow-ups.

Number of qualified enquiries and confirmed customer appointments.

Contribution to monthly sales conversions.

Customer satisfaction and coordination efficiency.

• It is a Full Time Receptionist job for candidates with 0 - 5 years of experience.