Front Office Receptionist

Vihaari 24 Business Hotel is a mid-range, 20-room property designed for modern business travelers. With our focus on efficient service, comfort, and professionalism, we aim to provide a seamless guest experience in the heart of the city.

Job Summary:

As a Front Office Executive, you will be the first point of contact for our guests, playing a key role in setting the tone for their stay. You’ll manage check-ins, check-outs, guest queries, and ensure that front desk operations run smoothly and professionally.

Key Responsibilities:

• Welcome guests with a warm, professional attitude and ensure a smooth check-in and check-out process

• Handle reservations via phone, email, and walk-ins using hotel management software

• Maintain accurate guest records and manage room allocations efficiently

• Handle billing, payment processing, and prepare daily reports

• Respond to guest queries, requests, and complaints promptly and courteously

• Coordinate with housekeeping and other departments for seamless guest service

• Manage front desk supplies and ensure the lobby area is clean and presentable

• Follow standard operating procedures and uphold hotel policies

• Maintain logs and shift handovers accurately

• Upsell services and promote in-house offerings like food packages or meeting rooms

Requirements:

• Bachelor’s degree or diploma in Hotel Management or relevant field (preferred)

• 1–3 years of experience in front office or guest relations in the hospitality industry

• Proficient in using PMS (Property Management Systems) like IDS, Opera, or similar

• Strong communication and interpersonal skills (Fluency in English mandatory; Kannada/Hindi a plus)

• Good grooming and professional appearance

• Ability to work flexible hours, including weekends and holidays

• A problem-solver with a guest-first attitude

Perks & Benefits:

• Competitive salary

• Incentives for outstanding service

• Staff meals during shifts

• Training & career growth opportunities

• A professional yet friendly work environment

• It is a Full Time Receptionist job for candidates with 1 - 5 years of experience.