• Welcome guests warmly and ensure a professional first impression.
• Manage guest check-ins, appointments, and inquiries in person or over the phone.
• Maintain cleanliness and presentation of the reception area.
• Coordinate with internal departments for smooth guest service flow.
• Handle basic billing or POS entries when required.
• Maintain guest records and update daily reports.
• Support marketing or customer engagement activities (feedback collection, upselling add-on services, etc.).
• Uphold grooming standards and maintain a courteous, calm demeanor at all times.