Position: Front Office Associate
Department: Front Office
Industry: Hotel / Hospitality
Location: Tirupati
Job Responsibilities:
Welcome guests and handle check-in/check-out procedures.
Manage room reservations, guest requests, and inquiries.
Answer telephone calls and provide accurate hotel information.
Coordinate with Housekeeping, F&B, and other departments.
Handle guest complaints professionally and ensure timely resolution.
Maintain guest records and update details in the hotel PMS.
Handle billing, payments, and basic cash transactions.
Ensure the front desk and lobby area are presentable.
Follow hotel SOPs, grooming standards, and guest service standards.
Perform shift handovers and maintain necessary reports.
Requirements: Graduate/Diploma in Hotel Management preferred; good communication and computer skills; freshers with a hospitality