Welcome and greet guests in a warm and professional manner
Handle check-in and check-out procedures efficiently
Manage reservations, room allocations, and guest requests
Answer phone calls, emails, and provide accurate information
Maintain guest records and ensure proper documentation
Handle guest complaints politely and resolve issues promptly
Coordinate with housekeeping and other departments for smooth operations
Ensure lobby and reception area are clean and presentable
Upsell rooms and hotel services when possible