Front Office Receptionist

Job Title: Front Desk Executive

Location: Hi-Tech City, Hyderabad

Department: Front Office

Reports To: Front Office Manager

About the Hotel

We are a reputed business hotel located in Hi-Tech City, Hyderabad, catering to corporate travelers and leisure guests. We are committed to delivering exceptional guest experiences through professional service, operational excellence, and warm hospitality.

Job Summary

The Front Desk Executive is the first point of contact for guests and plays a critical role in creating a positive and lasting impression. The role involves managing check-ins/check-outs, handling guest queries, coordinating with internal departments, and ensuring smooth front office operations.

Key Responsibilities

Greet and welcome guests in a courteous and professional manner

Handle check-in and check-out procedures efficiently

Manage room allocations, guest preferences, and special requests

Handle phone calls, emails, and walk-in inquiries

Coordinate with Housekeeping, Maintenance, and F&B teams for guest requirements

Ensure accurate billing, invoicing, and payment collection

Handle guest complaints promptly and escalate when required

Maintain front office records, registers, and shift reports

Follow hotel SOPs, brand standards, and service etiquette

Ensure safety, security, and confidentiality of guest information

Required Qualifications & Skills

Graduate or Diploma in Hotel Management / Hospitality (preferred)

1–3 years experience in Front Office / Guest Relations (hotel background preferred)

Excellent communication skills in English & Hindi (Telugu is an advantage)

Presentable personality with a customer-focused attitude

Basic computer knowledge (PMS, MS Excel, email)

Ability to work in rotational shifts, including nights

Problem-solving mindset with attention to detail

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.