Front Office Receptionist

Job description:

Job Title: Receptionist & Front office Executive
Location: Chennai
Position Overview
The Receptionist is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. The executive will act as the first point of contact for guests, upholding PY OLLIV’s service standards and brand values at all times.

Key Responsibilities

Guest Interaction & Service

• Welcome guests upon arrival and bid them a warm farewell at departure.

• Manage check-in and check-out processes efficiently, ensuring minimal delays.

• Provide information on hotel facilities, local attractions, activities, and services.

• Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.

• Assist VIP guests with arrivals, departures, and pre-registration formalities.

• Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).

• Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.

• Guest service orientation with a positive attitude and outgoing personality.

• Professional presentation, grooming, and demeanor.

• Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Reporting To: Front Office Manager / Duty Manager
Working Hours: Flexible shift schedule

Job Type: Fresher

Work Location: In person

• It is a Full Time Receptionist job for candidates with 0 - 6 months of experience.