Guest Handling & Reception Duties: Greet visitors, patients, or clients warmly and professionally; manage check-ins/check-outs and direct them to the appropriate departments or personnel.
Telephone & Communication Management: Handle incoming calls, route them efficiently, and manage inquiries or messages accurately.
Administrative Support: Maintain front desk operations, manage appointment schedules, update records, and support daily office documentation and filing.
Coordination & Follow-up: Liaise with internal departments, support patient/visitor coordination, and ensure timely follow-up on queries or service requests.
Front Office Cleanliness & Compliance: Ensure the reception area is tidy, presentable, and compliant with hospital/service standards and protocols