Front Office Receptionist

🏨 Job Description: Front Office Receptionist

Hotel Neelkanth, Ayodhya

Location: Ayodhya, Uttar Pradesh
Employment Type: Full-time

About Us
Hotel Neelkanth, Ayodhya is a premium hospitality destination known for warm service, spiritual tourism excellence, and guest-first culture. We cater to pilgrims, families, corporate travelers, and VIP guests visiting the holy city of Ayodhya.

🔹 Position Overview

We are looking for a Front Office Receptionist who will be the first point of contact for our guests. This role requires professionalism, excellent communication skills, attention to detail, and a service-oriented mindset.

🔹 Key Responsibilities

• Welcome guests warmly and ensure smooth check-in and check-out procedures

• Handle guest inquiries, reservations, and room allocations efficiently

• Manage phone calls, emails, and online booking platforms

• Coordinate with housekeeping, maintenance, and management for guest requirements

• Maintain accurate guest records, billing, and cash handling

• Resolve guest complaints promptly with a polite and solution-focused approach

• Ensure front desk area is clean, organized, and presentable at all times

• Follow hotel policies, SOPs, and service standards strictly

🔹 Required Skills & Qualifications

• Minimum 12th pass / Graduate preferred/ HM preferred

• 1–3 years experience in hotel front office or customer service (freshers with good communication may apply)

• Good command over Hindi & English (additional languages are a plus)

• Basic computer knowledge (PMS, MS Office, billing software)

• Pleasant personality, professional appearance, and positive attitude

• Ability to work in shifts, including weekends and holidays

🔹 What We Offer

• Competitive salary with performance incentives

• Professional work environment

• Growth opportunities within the hotel

• Training and skill development

📩 How to Apply

Interested candidates may apply by sending their resume or visiting Hotel Neelkanth, Ayodhya directly.

Join us and be the welcoming face of hospitality in Ayodhya.

• It is a Full Time Receptionist job for candidates with 1 - 6+ years Experience.