Job Responsibilities:
• Welcome and greet customers/guests in a warm and professional manner.
• Handle front desk operations, customer enquiries, phone calls, and messages.
• Manage customer appointments, bookings, check-ins, and check-outs when applicable.
• Provide information about boutique products, services, offers, and timings.
• Maintain customer records and ensure accurate data entry.
• Coordinate with sales, tailoring, housekeeping, and other departments for smooth operations.
• Handle billing, payments, receipts, and basic cash management.
• Resolve customer queries and complaints politely and efficiently.
• Maintain a clean, organized, and professional reception area.
• Support the team with daily administrative and customer-service activities.
Requirements:
• Good communication and interpersonal skills.
• Pleasant personality and customer-friendly attitude.
• Basic computer knowledge and MS Office skills.
• Previous experience in front office, retail, hospitality, or customer service is preferred.
• Ability to handle multiple customers and tasks efficiently.
• Fresher candidates with good communication skills can also apply.
• Willingness to travel outside the boutique for work-related tasks, meetings, purchases, deliveries, or other business requirements whenever needed.