Front Office Receptionist

Guest Relations Officer responsibilities

 Welcoming guests in a friendly and professional way

 Addressing and escalating customer complaints

 Providing information about facilities, programs and other services

Job brief

 We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints

and go the extra mile to make sure our guests are satisfied.

 In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be

reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

 Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

 Review arrival lists to welcome guests

 Attend to special guests (e.g. VIPs) and answer their inquiries

 Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

 Provide information about amenities, area and venues and promote services

 Anticipate guest needs and build rapport with customers

 Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

 Address customer complaints and escalate to Guest Relations Manager when needed

 Record information in the logbook daily

 Ensure compliance with health and quality standards

Requirements and skills

 Proven experience as a Guest Relations Officer

 Familiarity with hospitality industry standards

 Proficiency in English; knowledge of additional languages is a plus

 Computer literacy

 A customer-oriented and professional attitude

 An outgoing personality

 Outstanding communication abilities

 Excellent organizational and time-management skills

 Hotel Hospitality Management is preferred

• It is a Full Time Receptionist job for candidates with 0 - 2 years of experience.

More about this Front Office Receptionist job

1. What is the eligibility criteria to apply for this Front Office Receptionist job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Front Office Receptionist job?
   Ans: This Front Office Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Office Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Office Receptionist job and during the employment with the company, i.e., JAGANNATH FACILITY SERVICE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Office Receptionist role?
   Ans: There is an immediate opening of 2 Front Office Receptionist at JAGANNATH FACILITY SERVICE
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Office Receptionist job?
   Ans: This Front Office Receptionist job has 10:00 AM - 07:00 PM timing.