Front Office Receptionist

Job Summary:

We are looking for a well-spoken, highly presentable, and guest-focused Senior Guest Relations Executive to lead and enhance the guest experience in our hotel. As a Senior GRE, you will serve as the main point of contact for VIP guests, handle guest concerns, and support the front office team in delivering exceptional service. This role demands a polished professional with strong communication and problem-solving skills, capable of managing guest expectations and building lasting relationships.

Key Responsibilities:

• Welcome and assist guests throughout their stay with a warm, professional attitude

• Handle VIP check-ins/check-outs and coordinate special requests or personalized services

• Address and resolve guest complaints promptly, ensuring high guest satisfaction

• Supervise and guide junior guest relations staff and support front office operations

• Coordinate with departments (Housekeeping, F&B, Reservations) to fulfill guest needs seamlessly

• Monitor guest feedback and ensure follow-up action to improve service quality

• Maintain guest profiles, preferences, and loyalty program details

• Anticipate guest needs and proactively offer solutions and services

• Ensure a smooth and professional experience for all guests from arrival to departure

• Prepare daily reports on guest interactions, feedback, and service recovery cases

Required Skills and Qualifications:

• Minimum 6 months–6+ years of experience in guest relations/front office in the hotel industry

• Strong communication and interpersonal skills

• Excellent grooming and professional appearance

• Knowledge of hotel management software (e.g., Opera, IDS, eZee)

• Ability to handle guest complaints and resolve issues tactfully

• Understanding of hotel services, amenities, and operations

• Fluency in English (additional languages are a plus)

• Degree/diploma in Hotel Management or Hospitality preferred

• Leadership skills and ability to train or mentor junior team members

• It is a Full Time Receptionist job for candidates with 6 months - 6+ years Experience.

More about this Front Office Receptionist job

1. What is the eligibility criteria to apply for this Front Office Receptionist job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Front Office Receptionist job?
   Ans: This Front Office Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Office Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Office Receptionist job and during the employment with the company, i.e., GRASS FIELD ADVENTURE SPORTS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Office Receptionist role?
   Ans: There is an immediate opening of 2 Front Office Receptionist at GRASS FIELD ADVENTURE SPORTS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Office Receptionist job?
   Ans: This Front Office Receptionist job has 09:00 AM - 06:00 PM timing.