Greet all guests and members warmly and professionally upon arrival.
Answer phone calls, emails, and in-person inquiries regarding spa and gym services, treatments, pricing, and availability.
Schedule spa appointments and fitness sessions, managing the booking system efficiently.
Check guests in and out for spa treatments or gym use, ensuring all necessary forms and payments are completed.
Provide accurate information on services, treatments, promotions, and memberships.
Maintain a clean, organized, and welcoming reception area.
Ensure guest satisfaction by addressing concerns or complaints promptly and professionally.
Upsell spa treatments, packages, and retail products where appropriate.
Coordinate with therapists, trainers, and other staff to ensure smooth daily operations.
Maintain client records, confidentiality, and accurate billing practices.
Adhere to all health, safety, and sanitation policies as per hotel and industry standards.
Assist in inventory management and restocking of retail or reception supplies.