Front Office Receptionist

Job Description – Front Office Executive

Department: Front Office

Designation: Front Office Executive / Front Desk Agent

Reports To: Front Office Manager / Assistant Front Office Manager

Location: Goa

Employment Type: Full-Time

Job Purpose

To provide courteous, efficient, and professional front office services to guests,

ensuring a positive guest experience from arrival to departure while maintaining hotel

standards and procedures.

Key Responsibilities

• Greet and welcome guests and perform check-in and check-out procedures

• Handle room reservations, amendments, and cancellations

• Respond to guest inquiries, requests, and complaints promptly and

professionally

• Coordinate with housekeeping and other departments for room readiness and

guest needs

• Manage billing, payments, and guest folios accurately

• Maintain guest records, shift reports, and front desk documentation

• Answer telephone calls, emails, and walk-in inquiries

• Promote hotel services and upsell rooms and facilities

• Follow hotel SOPs, safety, security, and data confidentiality policies.

Required Skills & Competencies

• Strong communication and interpersonal skills

• Customer-focused attitude

• Ability to multitask and work under pressure

• Basic computer knowledge and PMS familiarity

• Professional appearance and behavior

Qualifications & Experience

• Diploma/Degree in Hotel Management or related field (preferred)

• 0–3 years’ experience in hotel front office or customer service role

• Freshers may be considered for junior positions

Working Conditions

• Shift duties including nights, weekends, and holidays

• Prolonged standing and direct guest interaction

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback scores

• Accuracy of billing and reservations

• Check-in/check-out efficiency

• Upselling performance

• It is a Full Time Receptionist job for candidates with 0 - 1 years of experience.