Front Office Manager

URGENT HIRING – Assistant Manager – Front Office

📍 Location: Hotel Atishay
R-55, Near Manohar Dairy, Chetak Bridge, Zone-I, Maharana Pratap Nagar, Bhopal, Madhya Pradesh – 462011

💰 Salary: Best in Industry (Depends on Interview & Experience)
🕒 Experience Required: 3–5 Years
🏢 Industry: Hospitality / Hotel Industry
📅 Joining: Immediate

Position Overview

Hotel Atishay is seeking a dynamic, customer-focused, and experienced Assistant Manager – Front Office to lead front office operations and deliver exceptional guest experiences. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a thorough understanding of hotel front office operations and hospitality standards.

Key Responsibilities

• Assist in managing day-to-day Front Office operations, ensuring smooth and efficient functioning.

• Supervise Front Office Executives, Bell Desk, and Guest Relations staff.

• Ensure prompt, courteous, and professional guest service at all times.

• Handle guest check-ins, check-outs, room allocations, and reservation management.

• Resolve guest complaints and concerns efficiently while ensuring guest satisfaction.

• Monitor room inventory, occupancy levels, and coordinate with housekeeping and other departments.

• Ensure accurate billing, cash handling, and daily financial reconciliation.

• Prepare and review daily reports, occupancy reports, and management reports.

• Maintain hotel service standards and ensure compliance with company policies and SOPs.

• Train, mentor, and motivate team members to achieve operational excellence.

• Coordinate with Sales, Housekeeping, Engineering, and F&B departments for seamless guest experiences.

• Assist in implementing revenue enhancement strategies and maximizing room sales opportunities.

• Ensure proper handling of VIP arrivals, group check-ins, and special guest requests.

• Maintain complete confidentiality of guest information and hotel records.

Required Skills & Competencies

✅ Excellent communication and interpersonal skills
✅ Strong leadership and team management abilities
✅ Guest handling and customer service expertise
✅ Knowledge of Front Office operations and hotel procedures
✅ Proficiency in PMS software (Opera, IDS, WINHMS, Lucid, etc.)
✅ Reservation and room allocation management
✅ Billing, cash handling, and revenue management
✅ Problem-solving and conflict resolution skills
✅ Ability to handle guest complaints professionally
✅ Strong organizational and multitasking abilities
✅ Basic computer proficiency (MS Office, Email, Excel)
✅ Ability to work under pressure and in rotational shifts
✅ Professional grooming and presentation skills

Educational Qualification

• Bachelor's Degree in Hotel Management, Hospitality Management, or Tourism.

• Diploma in Hotel Management or Front Office Operations.

• Certification in Hospitality Management will be an added advantage.

• Good knowledge of Hotel PMS software such as IDS, Opera, Lucid, WINHMS, etc.

Experience

• Minimum 3–5 years of relevant experience in Front Office operations within the Hospitality/Hotel Industry.

• Prior experience in a supervisory or leadership role will be preferred.

Why Join Hotel Atishay?

✨ Opportunity to work with a reputed hospitality brand
✨ Professional and growth-oriented work environment
✨ Learning and career advancement opportunities
✨ Dynamic and supportive team culture
✨ Exposure to high standards of guest service and hotel operations

• It is a Full Time Receptionist job for candidates with 3 - 5 years of experience.