Front Office Manager

JOB RESPONSIBILITIES OF SENIOR FRONT OFFICE EXECUTIVE:

1.      Maintain all information of the hospital services & Available Doctors, Contact Numbers, emergency & Ambulance services, suppliers & vendors, staff working, Corporate empaneled for facilities, if list extension numbers.

2.      Welcome, Receive, Guide & give Information to Visitors, Patients, Ensure Comfortable sitting to all.

3.      Attend to Phone Calls, take appointments & messages for consultant doctors, staff all transfer calls to various departments, also connect important Numbers when asked for.

4.      Ensure Proper Registration of OPD & IPD Patients capture relevant details of Patient Name, phone Numbers, Mobile Numbers & E-mail ID referring Doctor, Address etc.

5.      Book Appointments for consultant doctors as per their days schedule and Timings.

6.      Use brochures, leaflets & Other Promotional materials available to enhance information on the hospital services.

7.      Front Office Executive should know in detail about hospital Services & Facilities and relevant people working in the hospital.

8.      Get Well Versed with handling Hospital Information System, Use of Computers Skills to Process patient data, document & filing.

9.      Ensures to handover Feedback forms to all patients & Collect the same in the drop box.

10.  Ensure to Collect the payment through Cash, Credit Card as per the tariff & ensure to generate bill in duplicate (One for Patient & one for file).

11.  Co-ordinate with Finance Department in handling over cash periodically as suggested by the management / Front Office Manager.

12.  Ensure Proper Patient Information (Age, Sex, Address, Contact Number, Referral  Doctors etc., ) Hospital Numbers, MRD Numbers are generated from the Hospital Management Systems and the same is printed out & pasted in all the Patients files & the relevant case-sheet added on as per treatment.

13.  Keep ready OPD & IPD Files for use on daily basis with relevant documents & records for the doctors & user departments.

14.  Ensure to handover hospital patients ID card after registration & inform them to get the same on each & every visit.

15.  Maintain a master list of the following documents

·         Consultant Doctors

·         Emergency Numbers

·         Ambulance

·         Staffs Contact Numbers

·         Vendors & Suppliers list & contact Numbers.

·         Corporate Companies empaneled TPA’s & Insurance Companies.

·         Hospital tariff List.

16.  Maintain a Visitor Book & Request for comment.

17.  Take Messages for all staffs concerned & pass on the information to the concerned.

18.  Ensure to come in proper uniform with presentable grooming & attire.

19.  Ensure to receive all guests with a smile & welcome greetings.

20.  Organize Wheel Chair through helpers, whenever necessary

21.  Escort VIP’s & other dignitaries to the Chairman Room/Board Room & inform Management about the Visitors.

22.  Follow the Policy of the hospital to send patients along with hospital attendant to the consultant doctor/diagnostic investigations departments etc.

23.  Ensure to direct patients to the respective doctor Floor, Department & Room Wise.

24.  Ensure to keep the reception table neat & tidy.

25.  Receive & Welcome guests/patients with a smile provide information & guide them to their satisfaction.

26.  Front Office Executive ensures that they do not get disturbed with repeated queries from the same patients.

27.  Answer all queries patiently, keep calm & make patient Comfortable at all times.

28.  Avoid arguments completely in case patients are angry & escalate the matter to the Front Office Manager/Management.

29.  Ensure to come 10 mins before the Scheduled time of duty & occupy the Chairs & be ready to serve.

30.  Extend the best of inter & intra personal skills in all aspect of communication.

• It is a Full Time Receptionist job for candidates with 1 - 5 years of experience.