Receptionist Front Office Manager

1. Job Responsibilities

1. Welcome clients and visitors professionally and ensure a pleasant reception experience.

2. Attend incoming telephone calls, WhatsApp enquiries and customer messages.

3. Handle initial enquiries related to UAE residency, immigration, business setup and investment consultancy.

4. Schedule appointments and coordinate client meetings with counsellors and management.

5. Maintain client databases, enquiry registers and appointment records.

6. Collect basic client information and documents for further processing.

7. Follow up with prospective clients regarding scheduled appointments and pending information.

8. Maintain the reception area, office environment and visitor records.

9. Coordinate with the counselling and sales teams for smooth client handling.

10. Prepare daily enquiry reports and submit them to management.

2. Required Skills & Qualifications

• Graduate in any discipline (preferred).

• Excellent verbal communication skills.

• Fluent in Hindi and basic to good English.

• Pleasant personality and professional appearance.

• Basic computer knowledge (MS Office, Excel, Email and WhatsApp).

• Good telephone etiquette and customer-handling skills.

• Ability to multitask and manage office activities.

• Prior experience in front desk, hospitality, banking or customer service will be preferred.

3. Key Performance Indicators (KPIs)

The employee's performance will be evaluated on:

• Number of enquiries handled daily.

• Client appointment scheduling and confirmation.

• Proper maintenance of client database.

• Timely follow-up with prospective clients.

• Client satisfaction and professional behaviour.

• Coordination with the counselling and sales team.

4. Personal Qualities

• Smart, confident and presentable.

• Polite and convincing communication.

• Disciplined and punctual.

• Responsible and organised.

• Positive attitude towards clients and colleagues.

5. Career Growth

An efficient Front Desk Executive can grow into positions such as:

• Senior Front Desk Executive

• Client Relationship Executive

• Immigration Counsellor

• Customer Relationship Manager

• Branch Operations Manager

• It is a Full Time Receptionist job for candidates with 1 - 5 years of experience.