Front Office Manager

Job Summary:

Dr. Kanungo’s Diabetes Centre is a specialized clinic focused on diabetes care, offering consultations, monitoring, and lifestyle guidance with a patient-centered approach.

The Manager - Front Office is responsible for overseeing all front office operations, ensuring smooth patient flow, and managing administrative as well as staff-related activities. This role includes supervision of front office staff, coordination with all departments, and handling HR-related tasks such as attendance, leave, and salary coordination with the finance team.

Key Responsibilities:

1. Front Office Management

• Supervise and manage day-to-day front office operations.

• Ensure smooth patient registration, billing, and appointment scheduling.

• Maintain high standards of patient service and satisfaction.

• Handle patient queries, complaints, and feedback professionally.

2. Patient Management

• Ensure proper patient flow from registration to consultation.

• Monitor appointment scheduling and minimize waiting time.

• Coordinate with doctors and departments for seamless patient care.

• Maintain accurate patient records and confidentiality.

3. Staff Management (All Departments)

• Supervise not only front office staff but also coordinate with all clinic staff.

• Ensure discipline, grooming, and professional behavior among staff.

• Monitor staff performance and report to management.

• Support recruitment, onboarding, and training of new staff if required.

4. Attendance & Leave Management

• Maintain daily attendance records of all staff.

• Manage staff leave records and approvals as per policy.

• Ensure proper shift scheduling and duty rosters.

5. Salary Coordination

• Coordinate with the finance/accounts team for salary processing.

• Verify attendance, leave, and overtime data before payroll processing.

• Resolve salary-related queries of employees.

6. Administrative Responsibilities

• Maintain front office registers, reports, and documentation.

• Ensure proper handling of calls, emails, and communication.

• Monitor housekeeping and cleanliness of reception and waiting areas.

• Ensure compliance with clinic policies and procedures.

Required Skills & Competencies:

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Good knowledge of hospital/clinic operations

• Ability to handle patients with empathy and professionalism

• Proficiency in MS Office and hospital management systems

• Strong organizational and multitasking abilities

Qualifications:

• Graduate in any discipline (preferably Healthcare Administration / Management)

• Minimum 8–10 years of experience in hospital/clinic front office or administration

• Experience in staff handling and coordination is mandatory

• It is a Full Time Receptionist job for candidates with 6+ years of experience.