Front Office Manager

Senior Front Desk Manager – Job Description

Position: Senior Front Desk Manager
Vacancies: 1 No.
Salary: ₹20,000 to ₹30,000 per month

Job Locations

Location

Kydoland

About the Role

We are looking for an experienced and dynamic Senior Front Desk Manager to lead the front office and guest relations operations for our Family Entertainment & Hospitality venues. The candidate will be responsible for supervising the front desk team, ensuring smooth guest handling, managing customer satisfaction, and maintaining operational excellence.

Key Responsibilities

• Supervise and manage front desk operations daily.

• Lead and train Guest Relations Executives and reception staff.

• Ensure excellent customer service and guest experience.

• Handle guest complaints and resolve escalations professionally.

• Manage bookings, party reservations, and customer coordination.

• Coordinate with arcade, bowling, restaurant, banquet, and operations teams.

• Monitor billing, cash handling, and daily reports.

• Maintain front office discipline, grooming, and presentation standards.

• Support promotional activities, memberships, and sales initiatives.

• Prepare shift schedules and manage manpower effectively.

• Ensure smooth opening and closing operations.

Required Skills

• Strong leadership and team management skills.

• Excellent communication and customer-handling abilities.

• Good knowledge of front office operations and billing systems.

• Ability to handle pressure during weekends and peak hours.

• Problem-solving and conflict-resolution skills.

• Basic MS Excel and reporting knowledge.

Qualification

• Any Graduate / Hotel Management preferred.

Experience

• 3 to 6 Years experience in:

  • Front Office Management

  • Hospitality Industry

  • Restaurant / Entertainment Zone

  • Family Entertainment Center (FEC)

  • Guest Relations Operations

Preferred Industry Experience

• Arcade & Gaming Zone

• Bowling Center

• Restaurant

• Banquet Hall

• Kids Play Area / Soft Play

Benefits

• Performance Incentives

• Career Growth Opportunities

• Staff Engagement Programs

• Supportive Work Environment

Interview Details

Company: Infinite Learning & Entertainment

• It is a Full Time Receptionist job for candidates with 6 months - 3 years of experience.