Front Office Manager

Job description:

Job Title: Front Office Manager
Company: Realtooth Dental Group of Clinics
Location: Lucknow
Job Type: Full-time | Permanent

Female Candidates Preferred

About Realtooth

Realtooth is a premier chain of advanced dental clinics known for delivering world-class dental care through compassion, technology, and service excellence. We take pride in maintaining a patient-first culture and continuously strive to enhance the patient experience across all our clinics. As we expand our operations, we are looking for capable and dynamic leaders to strengthen our front office operations.

Role Overview

The Front Office Manager will be responsible for managing and supervising all front desk operations to ensure a smooth and professional patient journey from entry to exit. The role requires strong leadership, excellent organizational skills, and a commitment to delivering an exceptional patient experience through efficient reception management and team coordination.

Key Responsibilities

• Lead and supervise the front desk team to ensure smooth day-to-day operations.

• Manage patient check-in, appointment scheduling, billing coordination, and check-out processes efficiently.

• Maintain a welcoming, professional, and patient-centric reception environment.

• Ensure proper queue management and communicate delays or updates to patients professionally.

• Monitor staff scheduling, attendance, grooming standards, and work discipline.

• Train and guide front office executives on patient handling, communication, and service standards.

• Handle escalated patient concerns and ensure timely resolution with professionalism and empathy.

• Coordinate with doctors, CRM, accounts, and clinic managers for smooth patient flow.

• Maintain and analyze MIS reports including patient footfall and productivity metrics.

• Ensure strict adherence to Realtooth protocols, confidentiality, and service excellence standards.

Skills & Competencies

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• High emotional intelligence with strong problem-solving capability.

• Ability to multitask and work efficiently in a fast-paced environment.

• Service-oriented mindset with strong persuasion and sales skills.

• Proficiency in MS Office, Google Sheets, and report management.

Eligibility Criteria

• Fluency in English (speaking, reading, and writing) is mandatory.

• Pleasing personality with professional appearance and behavior.

• Strong discipline and organizational skills.

Qualification

• Graduate or Postgraduate (Any Stream)

• MBA will be an added advantage.

Experience

• 3–7 years of experience in Front Desk Management, CRM, Patient Relations, Hospitality, Healthcare, or Wellness Industry.

• Minimum 2–3 years of team-leading or supervisory experience preferred.

What We Offer

• Competitive salary with attractive incentives.

• Fast-track career growth and leadership opportunities.

• Professional learning and development environment.

• Opportunity to work with an established premium healthcare brand.

• It is a Full Time Receptionist job for candidates with 5 - 6+ years Experience.