front office executive

Job Overview

Gold Coins Club and Resort is seeking a hospitable, energetic, and detail-oriented Front Office Associate / Executive to join our guest service team. In this role, you will serve as the face of our resort, ensuring guests receive a warm welcome and an exceptional experience from check-in to check-out.

Key Responsibilities

• Guest Greeting & Reception: Serve as the primary point of contact for guests, club members, and visitors, offering a warm, professional, and efficient welcome.

• Check-In & Check-Out: Manage smooth room check-ins, verify guest IDs, handle registration formalities, process billings, and manage check-outs accurately.

• Reservations & Inquiries: Handle phone calls, emails, and walk-in inquiries regarding room availability, club memberships, resort amenities, and event bookings.

• Billing & Cash Management: Handle cash, credit card, and online transactions, settle guest folios, and maintain daily cash tallies.

• Guest Relations & Issue Resolution: Address guest requests, feedback, and complaints promptly and professionally, coordinating with housekeeping, maintenance, and F&B teams.

• Reporting & Handover: Prepare daily front office logs, shift handover notes, and occupancy reports.

• Compliance & Standards: Ensure the front desk, lobby area, and reception spaces remain clean, tidy, and welcoming at all times.

Required Qualifications & Skills

• Education: Diploma or Degree in Hotel Management (HM) or a related field.

• Experience: 1 to 3 years of hands-on experience in a hotel, resort, or club front office environment.

• Software Skills: Familiarity with Hotel PMS (Property Management System) software and basic MS Office.

• Communication: Fluency in English and local languages; polite, articulate, and customer-centric demeanor.

• Personality: Well-groomed, patient, adaptable, and able to handle peak check-in hours and multi-tasking gracefully.

• It is a Full Time Receptionist job for candidates with 0 - 2 years of experience.