Front Desk Receptionist

The Front Desk Executive is responsible for managing all front-office operations, serving as the first point of contact for visitors, handling communication channels, and providing administrative support to ensure smooth office functioning. The role requires professionalism, excellent customer service, and strong organizational skills.

Key Performance Indicators (KPIs)

1. Visitor Handling Efficiency

• Target: 95% of visitors attended within 1 minute of arrival.

• Measurement: Visitor feedback, timestamp of log entries.

2. Call Management Accuracy

• Target: 90–95% of calls answered within 3 rings.

• Measurement: Call logs, telephone system reports.

3. Reception Area Readiness

• Target: Reception cleanliness and setup maintained at 100% during working hours.

• Measurement: Daily checklist completion, supervisor evaluation.

4. Appointment & Meeting Room Coordination

• Target: 98% error-free meeting room reservations.

• Measurement: Scheduling conflicts, internal feedback.

5. Administrative Task Completion

• Target: Complete assigned admin tasks within agreed timelines (95% on-time).

• Measurement: Task tracking reports, manager review.

6. Customer/Visitor Satisfaction

• Target: 4.5/5 average rating from visitor or internal surveys.

• Measurement: Periodic feedback forms.

7. Mail & Courier Handling Accuracy

• Target: 100% accuracy in receiving and dispatching courier/mail items.

• Measurement: Courier log accuracy, incidents recorded.

8. Inventory & Supplies Management

• Target: Zero stock-out incidents for essential front office supplies.

• Measurement: Inventory logs, procurement records.

• Industry - Hospitality,Spa or Aviation will be preferred

• It is a Full Time Receptionist job for candidates with 1 - 4 years of experience.