Front Desk Receptionist

The Front Desk Executive is responsible for managing all front-office operations, serving as the first point of contact for visitors, handling communication channels, and providing administrative support to ensure smooth office functioning. The role requires professionalism, excellent customer service, and strong organizational skills.

Key Performance Indicators (KPIs)

1. Visitor Handling Efficiency

• Target: 95% of visitors attended within 1 minute of arrival.

• Measurement: Visitor feedback, timestamp of log entries.

2. Call Management Accuracy

• Target: 90–95% of calls answered within 3 rings.

• Measurement: Call logs, telephone system reports.

3. Reception Area Readiness

• Target: Reception cleanliness and setup maintained at 100% during working hours.

• Measurement: Daily checklist completion, supervisor evaluation.

4. Appointment & Meeting Room Coordination

• Target: 98% error-free meeting room reservations.

• Measurement: Scheduling conflicts, internal feedback.

5. Administrative Task Completion

• Target: Complete assigned admin tasks within agreed timelines (95% on-time).

• Measurement: Task tracking reports, manager review.

6. Customer/Visitor Satisfaction

• Target: 4.5/5 average rating from visitor or internal surveys.

• Measurement: Periodic feedback forms.

7. Mail & Courier Handling Accuracy

• Target: 100% accuracy in receiving and dispatching courier/mail items.

• Measurement: Courier log accuracy, incidents recorded.

8. Inventory & Supplies Management

• Target: Zero stock-out incidents for essential front office supplies.

• Measurement: Inventory logs, procurement records.

• Industry - Hospitality,Spa or Aviation will be preferred

• It is a Full Time Receptionist job for candidates with 1 - 4 years of experience.

More about this Front Desk Receptionist job

1. What is the eligibility criteria to apply for this Front Desk Receptionist job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Desk Receptionist job and during the employment with the company, i.e., True Hire Consulting Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Receptionist role?
   Ans: There is an immediate opening of 2 Front Desk Receptionist at True Hire Consulting Services
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job has 10:00 AM - 07:00 AM timing.