Front Desk Receptionist

Key Responsibilities

Reception & Patient Management

• Welcome and assist patients and attendants professionally.

• Manage patient registration and maintain accurate patient records.

• Schedule, confirm, and manage doctor appointments.

• Handle incoming calls and WhatsApp enquiries.

• Guide patients regarding doctors, departments, timings, and available services.

• Coordinate patient flow between reception, consultation rooms, laboratory, pharmacy, and other departments.

• Maintain a clean, organized, and professional reception area.

Cashier & Billing

• Prepare patient bills accurately.

• Collect consultation, diagnostic, pharmacy, and other applicable payments.

• Handle cash, UPI, card, and other approved payment methods.

• Maintain daily cash collection and transaction records.

• Issue receipts and verify payment details.

• Reconcile daily collections with billing records.

• Report any discrepancy in cash or billing immediately to the management.

• Maintain confidentiality of financial and patient information.

Administrative Duties

• Maintain daily registers and basic reports.

• Assist with data entry and computer-based clinic records.

• Coordinate with doctors, nurses, pharmacy, laboratory, and management.

• Assist in maintaining patient documents and reports.

• Follow clinic policies and maintain professional conduct at all times.

Required Skills

• Good communication and interpersonal skills.

• Polite, patient, and empathetic attitude.

• Basic computer knowledge, including MS Word/Excel.

• Comfortable using WhatsApp and digital payment systems.

• Good numerical and cash-handling skills.

• Ability to multitask in a busy clinic environment.

• Good Hindi communication; basic English preferred.

• Honest, punctual, and responsible.

Preferred Qualifications

• Minimum 12th pass; graduate preferred.

• Previous experience in a hospital, clinic, diagnostic center, pharmacy, or healthcare reception is preferred.

• Experience with hospital/clinic billing software will be an advantage.

Working Hours

Monday – Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 2:00 PM

• It is a Full Time Receptionist job for candidates with 6 months - 2 years of experience.