Job Description – Front Desk Executive

Location: Shalom Backpackers Hostel, Udaipur
Department: Front Office & Guest Services
Reports To: Hostel Manager / Operations Head

About Shalom Backpackers

Shalom Backpackers is a boutique hostel brand across India, built for young travelers, explorers, and digital nomads. Our Udaipur hostel blends heritage charm with modern comfort, offering private rooms and dorms, community-driven experiences, and curated travel recommendations. We are not just a stay – we’re an experience, where culture meets community.

Role Overview

The Front Desk Executive is the face of Shalom Backpackers Udaipur, responsible for ensuring smooth operations at the reception, providing excellent guest service, managing reservations, and coordinating with multiple departments. This role demands strong communication, problem-solving, and multitasking skills to deliver memorable experiences while ensuring operational efficiency.

Key Responsibilities

1. Check-in / Check-out Operations

• Greet guests warmly on arrival and handle check-in/check-out efficiently.

• Verify guest ID documents and complete registration as per legal and hostel policies.

• Ensure billing accuracy, manage cash/UPI/card transactions, and maintain daily collection reports.

• Provide a clear hostel orientation (house rules, facilities, Wi-Fi, events, safety protocols).

2. Reservations, Occupancy & Cancellations

• Manage bookings across OTAs (Booking.com, Hostelworld, Airbnb, Goibibo/MMT, Agoda, etc.) and direct channels (website, calls, WhatsApp, walk-ins).

• Update availability, occupancy, and cancellations in the PMS (e.g., eZee Mint) in real time.

• Coordinate with revenue management to reduce overbookings and optimize occupancy.

• Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage.

3. Guest Experience & Travel Concierge

• Act as a travel concierge: assist guests with local sightseeing, heritage tours, treks, adventure activities, food recommendations, and cultural experiences.

• Promote and upsell hostel-led experiences (events, F&B specials, merchandise, travel desk services).

• Engage with guests to build community through conversations, event participation, and social media moments.

4. Complaint Handling & Service Recovery

• Respond promptly and empathetically to guest complaints, queries, and requests.

• Log guest feedback and escalate unresolved issues to the Hostel Manager.

• Follow up on complaints to ensure guest satisfaction and prevent repeat issues.

5. Housekeeping & Maintenance Coordination

• Liaise with housekeeping to ensure dorms and private rooms are cleaned, sanitized, and guest-ready.

• Assign housekeeping tasks based on occupancy and guest checkouts.

• Monitor inventory of linen, toiletries, and supplies, raising requisitions when required.

• Report repairs/maintenance issues (plumbing, electrical, AC, Wi-Fi, furniture, etc.) to operations/maintenance team and follow up until resolved.

6. Reporting & Communication

• Prepare daily front office reports (occupancy, cancellations, payments, guest feedback).

• Maintain smooth communication with other departments – housekeeping, kitchen, events, and management.

• Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring.

Skills & Competencies

• Excellent communication skills in English & Hindi (knowledge of foreign languages is an advantage).

• Strong guest-handling, interpersonal, and conflict resolution skills.

• Tech-savvy: hands-on with PMS, OTA extranets, Google Workspace, and WhatsApp Business.

• Knowledge of Udaipur’s attractions, travel circuits, and backpacker culture.

• Ability to multitask and remain calm under pressure.

Qualifications & Experience

• Minimum 1–2 years of experience in hospitality/front desk roles (hostel/hotel/guesthouse).

• Graduate/Diploma in Hospitality, Hotel Management, or Tourism preferred.

• Freshers with excellent communication and a passion for hospitality may be considered.

Work Environment & Schedule

• Hostel-based role with rotational shifts (morning, evening, night).

• Requires weekend and holiday availability.

• High guest interaction with a multicultural community of travelers.

What We Offer

• Competitive salary with incentives based on upselling and guest satisfaction.

• Accommodation and meals (as per hostel policy).

• Training in guest engagement, hostel tech systems, and revenue management.

• Growth opportunities within Shalom Backpackers’ expanding network.

• A fun, vibrant, and youthful workplace with global exposure.

• It is a Full Time Receptionist job for candidates with 0 - 6+ years Experience.

More about this Front Desk Receptionist job

1. What is the eligibility criteria to apply for this Front Desk Receptionist job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Udaipur.
3. How many working days are there for this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Desk Receptionist job and during the employment with the company, i.e., SHALOM BACKPACKERS HOSTEL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Receptionist role?
   Ans: There is an immediate opening of 2 Front Desk Receptionist at SHALOM BACKPACKERS HOSTEL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job has 08:00 AM - 06:00 PM timing.