A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Saravanan
Enathur, Kanchipuram
2 - 6+ years Experience in Receptionist
Full Time
Welcome and greet guests warmly and professionally.
Handle guest check-in and check-out procedures efficiently.
Verify guest details and maintain accurate registration records.
Handle room reservations, modifications, and cancellations as instructed.
Attend to guest enquiries, requests, and complaints promptly.
Provide accurate information regarding hotel facilities, services, and local attractions.
Handle telephone calls, emails, and guest messages professionally.
Coordinate with Housekeeping regarding room status and guest requirements.
Coordinate with F&B, Maintenance, Security, and other departments when required.
Maintain proper records, registers, and Front Office documentation.
Handle cash, card payments, billing, and receipts as per hotel procedures.
Ensure proper handover of pending tasks and guest requests between shifts.
Maintain confidentiality of guest information and hotel records.
Follow hotel SOPs, grooming standards, safety procedures, and service standards.
Assist with VIP arrivals, special occasions, and other guest requirements.
Promote hotel facilities, services, and applicable offers to guests.
Ensure the Front Office area is clean, organized, and presentable.
Perform any other duties assigned by the Front Office Manager or Management.
