Key Responsibilities:
Answer incoming phone calls promptly and professionally.
Transfer calls to the appropriate person, department, or extension.
Provide basic information to callers and assist with inquiries.
Take and relay messages accurately.
Maintain directories of employees, departments, and contact information.
Operate telephone switchboards or computerized phone systems.
Handle emergency or priority calls according to company procedures.
Monitor and report any telephone system issues.
Keep records of calls and messages when required.
Required Skills:
Excellent verbal and written communication skills.
Professional appearance and positive attitude.
Ability to multitask and prioritize work effectively.
Basic computer and data entry skills.
Ability to maintain confidentiality and handle sensitive information.